Volume 19, Issue 63 (1-2019)
Zanko J Med Sci 2019, 19(63): 21-30 |
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تاثیر آموزش مهارت های ارتباطی به پرستاران بر خشونت بیماران و همراهان در بخش های بیمارستان منتخب وابسته به دانشگاه علوم پزشکی ایران سال ۹۶– ۱۳۹۵. Zanko J Med Sci 2019; 19 (63) :21-30
URL: http://zanko.muk.ac.ir/article-1-398-en.html
URL: http://zanko.muk.ac.ir/article-1-398-en.html
Abstract: (2534 Views)
Background and Aim: Among nursing care staff, nurses are at greater risk of workplace violence than other medical professions. Workplace violence has many harmful consequences for employees, as well as health care systems, and imposes heavy costs on them. Therefore, the purpose of this study was to determine the effect of communication skills training for nurses on violence of patients and companions in selected hospitals affiliated to Iran University of Medical Sciences from 2016 to 2017.
Material and Method: This was a quasi-experimental study of a pre-test and post-test group that was performed on 51 nurses working in the wards of the Shohada Haftom tir Hospital who had experienced the patient's violence. The intervention was conducted as a training course for one month in the form of continuing education programs, with the teaching of communication skills and interaction with the patient. The data gathering tool was a standardized questionnaire on workplace violence in health units, which included 6 sections (demographic information, verbal abuse, threats, physical assault, sexual harassment, and rape harassment). Validity method was used for content validity and reliability of the tool was confirmed by the internal consistency method of Cronbach's alpha. Data were analyzed using SPSS software version 20.
Results: Out of 51 people who participated in the training, 33 (64.7%) experienced violence during the past four months. The results of chi-square test showed a significant decrease in the exposure to the threat (P = 0.035) and physical violence (P = 0.44) after intervention, but the difference was not significant between verbal violence, Racial, and sexual after intervention in comparison with before intervention.
Conclusion: Communication skills training for nurses significantly reduced the level of physical and mental health threats and general workplace violence. Therefore, further studies are needed to examine the effect of educational programs in this regard.
Material and Method: This was a quasi-experimental study of a pre-test and post-test group that was performed on 51 nurses working in the wards of the Shohada Haftom tir Hospital who had experienced the patient's violence. The intervention was conducted as a training course for one month in the form of continuing education programs, with the teaching of communication skills and interaction with the patient. The data gathering tool was a standardized questionnaire on workplace violence in health units, which included 6 sections (demographic information, verbal abuse, threats, physical assault, sexual harassment, and rape harassment). Validity method was used for content validity and reliability of the tool was confirmed by the internal consistency method of Cronbach's alpha. Data were analyzed using SPSS software version 20.
Results: Out of 51 people who participated in the training, 33 (64.7%) experienced violence during the past four months. The results of chi-square test showed a significant decrease in the exposure to the threat (P = 0.035) and physical violence (P = 0.44) after intervention, but the difference was not significant between verbal violence, Racial, and sexual after intervention in comparison with before intervention.
Conclusion: Communication skills training for nurses significantly reduced the level of physical and mental health threats and general workplace violence. Therefore, further studies are needed to examine the effect of educational programs in this regard.
Type of Study: Research |
Subject:
General
Received: 2018/04/24 | Accepted: 2018/06/5 | ePublished: 2019/01/15
Received: 2018/04/24 | Accepted: 2018/06/5 | ePublished: 2019/01/15
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