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:: Volume 16, Issue 49 (9-2015) ::
Zanko J Med Sci 2015, 16(49): 61-72 Back to browse issues page
Assessment Client Satisfaction with Family Physician in Health Care Centers of Jiroft County and Its Relationship with Physician’ Demographic Variables
Arezo Fallahi , Babak Nemat shahrbabaki , Masoomeh Hashemian
Assistant professor Kurdistan University of Medical Sciences
Abstract:   (1095 Views)

Introduction: Health and safety are basic components of civil right. Health care systems in different countries were influenced by political, economic and cultural circumstances. In order to health services to people, these systems are organized with different forms, methods such as: prevention, treatment and rehabilitation and in this among, public satisfaction with the services provided is important. This study aimed to determine client satisfaction with family physician and relationship with physician’ demographic variables in health care centers of Jiroft county, Iran. Methods: This is a descriptive-analytical study. The collective data tool was a self-made questionnaire with two parts. The first part comprised demographic characteristics, and the second part contained 11 items for the assessment of satisfaction with family physician from different aspects. In addition, questionnaire, reliability and validity were confirmed. Random simple sampling method was used to determine samples. 234 people referred to the health centers filled questionnaire. The data were analyzed using SPSS software, and inferential statistical analysis was performed. Findings: The majority of the study population were women, married, and aged between 18 and 62 years (mean= 30.09±10.71). Total average satisfaction score was 42.63±3.68. Overall satisfaction averages were 9.47% very high, 30.04% high, 33.09% moderate, 15.12% low, and 12.28% very low. Except lodge on of family physician none of physician’ demographic variables did not effect on satisfaction index. Discussion & Conclusion: The Results showed that mean of satisfaction indexes of family physicians was high and lodge on of family physician effected on this index. Informing people about the main goals of family-doctor program will help to promote the quality of program and increase people satisfaction.

Keywords: Family Physician Program, Satisfaction, Health-Care Centers, Client.
Full-Text [PDF 678 kb]   (821 Downloads)    
Type of Study: Research | Subject: General
Received: 2015/10/6 | Accepted: 2015/10/26 | Published: 2015/11/14
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Fallahi A, nemat shahrbabaki B, Hashemian M. Assessment Client Satisfaction with Family Physician in Health Care Centers of Jiroft County and Its Relationship with Physician’ Demographic Variables . Zanko J Med Sci. 2015; 16 (49) :61-72
URL: http://zanko.muk.ac.ir/article-1-87-en.html

Volume 16, Issue 49 (9-2015) Back to browse issues page
مجله علوم پزشکی زانکو Zanko Journal of Medical Sciences
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